FREQUENTLY ASKED QUESTIONS
Where are you located?
- We are located in New Haven CT And Charlotte NC
Where is your studio located?
- New Haven CT. Addressed is received upon booking.
Can I bring a guest to the shoot?
- No extra guests are not allowed due to COVID-19. But There Is A Setting Fee
Is there a deposit to book?
Yes there is a deposit 50% of which ever package you are interested in.
What happens if our session is canceled?
Your deposit will be voided if the client cancels, but if the photographer cancels, you will be refunded via Paypal.
If Its Not A Health Issue You Will Be Refunded
What forms of payment do you accept?
- We accept Cash, Zelle, Cash App, or Paypal (3% fee).
How many photos will I receive from my session?
- Clients receive all the photos taken via Google Drive
How long will my photos be on Google Drive?
- 5 days before they are deleted and you can no longer access them.
Do I get charged for being late?
- Yes, there is a $25 late fee after 15 minutes.
After 30 mins you will have to pay a late fee and reschedule.
Will my appointment be extended if I'm late?
- No, your appointment would not be extended because appointments
are typically booked back-to-back.
Can I rush my turn around time on my photos?
- Yes, we have rush edit fees on the policies page.
Do you have a drug/alcohol policy?
- Yes, all clients must arrive at their appointment sober. All clients who arrive visibly drunk, sick will have their appointment canceled and/or rescheduled.
How can I reschedule my session?
- You have 72 hours prior to your shoot to reschedule your session (without fees), and anything within that timeframe is a $30 fee. Rescheduling the day of your session is not allowed.
Can I switch my setup up day before shoot ?
No you can not once we discuss setup and looks there will be no changes day before or of shoot !